Return Policy

Refunds & Exchanges

Exchanges & Store Credit: Only We do not offer cash or credit card refunds. We are happy to offer an exchange or store credit within 30 days of item delivery (or purchase date for in-store purchases), provided the item is in brand-new, unworn condition with all original packaging, certificates, and documentation attached.

Non-Returnable Items: Custom-made pieces, engraved items, altered or resized jewelry, and final sale items cannot be returned or exchanged.

How to Request an Exchange or Store Credit

In-Store: Visit our showroom with your item and original proof of purchase.

By Mail: Contact us at (757) 498-1186 or [email protected] to request a return authorization. Items sent back without prior authorization will not be accepted.

Return Shipping & Fees

Return Shipping Costs: Customers are responsible for all return shipping and insurance costs unless the item arrived damaged or defective. We strongly recommend using a trackable, insured shipping service.

Restocking Fees: We do not charge restocking fees for eligible exchanges or store credit.

Processing Time: Once your return is received and inspected by our gemologists, your exchange or store credit will be processed within 5 business days. Store credit will be issued in the full amount of the original purchase price (excluding original shipping charges).